Ajedrez Rocinante Refund and Returns Policy

Refund and Return policy

Items bought from Ajedrez Rocinante can be returned within 30 days of receipt of shipment if item/s are damaged. The product must be in the same condition that you receive it. All backordered orders can be refunded (minus any transaction fees) as long as the item has not been shipped yet.

If you decide to return the items, you’ll need to let us know by filling in the return form on our website, or using the model withdrawal form below. You may also let us know that you want to return your order by sending an email to: jonathan@ajedrezrocinante.com. Please note that you must send the items back within 14 days of informing us.

Processing your return

After we receive your return shipment, we will inspect the returned items and start processing your refund. The money will be refunded to the original payment method you’ve used during the purchase, unless you prefer otherwise. The refund will be paid within 7 days. You will have to cover the return shipping costs yourself. The costs will be an estimated maximum of $50.

Non returnable items

The following types of items cannot be returned:

Products that have been custom made according to specifications provided by the buyer. such as: Chess pieces (sets)

Withdrawal Form

If you would like to withdraw your contract, please fill in this form and send it to:

Av. Sarmiento 546
3360 Jardín América, Misiones Argentina

Or by email: jonathan@ajedrezrocinante.com

I hereby would like to withdraw from our concluded contract on the purchase of the following goods:

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Ordered on: ______________________, Received on: ______________________ Customer name:

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Customer address:

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Customer signature and date:

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